The Ignition Group is hiring for their Contact Centre Sales team for an International Inbound Sales position. The successful candidate will have a minimum of six months’ experience in sales within a contact centre environment. The role entails selling products or services to potential clients who call into the contact centre, delivering excellent customer service, and adherence to compliance and quality assurance. Night shifts, public holidays, and weekends may be required in this role. The position offers a competitive basic salary, attractive commission structures, medical aid access, nightshift allowances, attendance allowances, and paid training.
Key Responsibilities
- Sales
The International Inbound Sales position requires the successful candidate to sell products or services to potential clients who call into the contact centre. This role demands that the candidate provides accurate and relevant information regarding Ignition’s products and services, while addressing queries and concerns. The candidate should aim to close deals successfully, while ensuring customer satisfaction. - Customer Service
The International Inbound Sales position also requires delivering excellent customer service. The successful candidate should handle calls professionally, ensuring customer satisfaction, building rapport and representing the company positively. The candidate must offer solutions and support in an efficient and effective manner while staying within the company’s policies and procedures. - Compliance and Quality Assurance
In the International Inbound Sales position, the successful candidate should ensure that all sales are made within the guidelines set by regulatory bodies and Ignition Group policies and procedures. The role allows one to represent the company positively while adhering to the necessary guidelines.
Qualifications and Experience
- Sales experience within a Contact Centre
To apply for the International Inbound Sales position, the candidate should have a minimum of six months of sales experience in a contact centre environment. The candidate should have a proven track record of meeting or exceeding their sales targets. - Communication skills
The successful candidate must have excellent verbal and written communication skills. Communication during high-pressure situations is crucial, and the candidate should be able to provide excellent customer service when addressing clients. - Computer literacy
Computer literacy is a must, as the International Inbound Sales position requires the regular use of computer applications and software like Microsoft Word, Microsoft Excel, and the Internet. - Flexibility
The successful candidate should be flexible enough to work different shifts, including night shifts, public holidays, and weekends. Being able to adapt to changing schedules or circumstances is vital in this position.
Conclusion
In summary, the International Inbound Sales position requires the candidate to sell products or services to clients who call into the contact centre. The successful candidate must provide excellent customer service and ensure compliance and quality assurance throughout the sales process. To apply, the candidate must have at least six months of sales experience in a contact centre, excellent verbal and written communication skills, computer literacy, and flexibility to work shifting schedules. The company offers a competitive basic salary, attractive commission structures, medical aid access, nightshift allowances, attendance allowances, and paid training.
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