The Beekman Group is offering an exciting two-week candidate development program that aims to provide helpful insight for aspiring call center agents in the leisure and hospitality industry. The program is offered free of charge and provides training in essential areas such as selling promotional services, using property management software, and up-selling and cross-selling techniques.
To be eligible for the candidate development program, interested participants must meet specific criteria to qualify. This includes having a Matric pass or tertiary enrolment in the hospitality industry. Alternatively, if the individual has hospitality and English studies, and relevant hospitality experience, they are also welcomed to participate. The individual must also have a high level of attention to detail, excellent verbal and written communication skills in English, and above-average computer literacy. The application process is straightforward, requiring an application and a 350-word motivation letter.
The candidate development program is structured in an accessible format that provides comprehensive training for aspiring call center agents. Participants will have the opportunity to work with talented and experienced individuals in the call center industry, which has a proven record of providing high-quality customer service. The experienced team at the Beekman Group are passionate about their work, and they’re committed to challenging the status quo and delivering industry-leading solutions.
The Beekman Group’s candidate development program helps participants prepare for the call center industry. Participants receive training on how to sell and promote holiday reservation services effectively. Additionally, the program trains participants on using property management software in a way that enhances their selling techniques and customer service. The up-selling and cross-selling techniques are essential skills that participants will learn to gain the confidence to operate with customers.
One of the benefits of participating in this program is the opportunity it provides to work and learn from experienced professionals in call center industry. Participants learn how to work flexibly and effectively in a team environment, which is crucial for a call center setting to manage customer requests and resolve issues thoroughly. The program guides participants on developing essential interpersonal skills, which are critical for succeeding as a call center agent, including customer service skills, problem-solving skills, and effective communication skills.
The candidate development program is comprehensive and provides participants with comprehensive training in different aspects of the industry. Participants gather knowledge on various aspects of the call center, how it operates, industry policies, techniques of handling stressful situations, and dealing with difficult customers. Participants become familiar with hotel management software and how it can aid in providing better customer service.
The training methodology is unique, and the curriculum is designed to make participants effective call center agents. Participants learn how to sell and promote holiday reservation services in a way that resonates with customers. There is an increased focus on up-selling and cross-selling techniques, which are vital skills for any call center agent. Participants learn to navigate and use essential software applications such as Microsoft Office, which is vital for any call center agent.
Moreover, in this program, participants learn how to interact with their guests effectively, displaying empathy, professionalism and adaptable to different situations. Participants learn how to be more customer-centric, which is important in delivering excellent customer service. The program also provides hands-on experience in working with different teams and using different software applications.
Notably, the Beekman Group’s candidate development program provides an avenue for participants to gain industry knowledge and experience. It also provides solutions to industry-related problems by improving the quality of customer service provided by call center agents. It helps increase the effectiveness of customer service, thus making the leisure and hospitality industry more competitive.
In conclusion, The Beekman Group’s candidate development program is an exciting opportunity for anyone looking to develop their career in the call center industry. The program is comprehensive and provides participants with the essential tools and knowledge to become an effective call center agent. Additionally, the program is provided free of charge, providing an opportunity for anyone interested in the industry to upskill their knowledge in the field. Finally, the program is geared towards enhancing the quality of customer service provided by call center agents, which benefits the leisure and hospitality industry as a whole.
Ackermans is seeking Shop Assistants for their stores in Randfontein, Krugersdorp, and Westonaria. This role involves stock replenishment, merchandising, housekeeping, and processing transactions at till points to provide customers with an exceptional shopping experience.
The ideal candidates will be self-motivated, passionate about performance, and have the high energy level required for a fast-paced retail environment.
Minimum Requirements:
- Grade 12 or equivalent
Knowledge and skills:
- Excellent customer service skills
- Fluent in English (knowledge of any other language would be beneficial)
- Tenacious
- High energy levels
- Highly motivated and target-driven
Key Responsibilities:
- Provide excellent customer service by assisting shoppers and addressing queries/complaints.
- Perform cashier duties, including processing payments and handling lay-bys and refunds.
- Handle merchandising tasks such as pricing and displaying stock, ensuring product availability, and housekeeping.
- Manage risks by ensuring products are tagged correctly, participating in stock takes, and reporting any suspicious behavior.
- Adhere to Ackerman’s values, policies, and procedures in all aspects of work.
To apply,
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